I'm Scott, an independent Dynamics 365 consultant based in London, with over a decade of experience across Microsoft's CRM and business application stack. I specialise in Sales, Customer Service, and Field Service, and I've worked across sectors from manufacturing to finance and banking.  

Dynamics 365 should deliver, not drain. If your system and vision do not align, that's the gap I close. Out-of-the-box first, configuration before customisation, and code only if you must. The goal is always delivering something that works for the business.